Job Description
Responsibilities Kforce has a client that is seeking an AML/BSA Customer Service Agent in Tempe, AZ.Duties Include:
- Assists in the implementation of an effective risk management framework
- Monitors systems, databases, information, processes or procedures
- Identifies and escalates matters requiring attention to the appropriate area
- Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations
- Coordinates the collection and/or compilation of data, and compiles and provides reports
- May assist in report development and analyzing data
- Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives
- Very phone heavy role starting with inbound calls which includes about 20-30 calls a day
Skills - High School diploma or equivalent
- Typically, more than one year of applicable experience
Preferred Skills/Experience:
- A background in a call center or customer-facing role is preferred; Candidates should be well versed in client interaction as this is a phone-based role within an Inbound Calls team; Customer service experience is highly applicable to this role
- Intermediate understanding of the business line's operations, products/services, systems and associated risks/controls
- Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends
- Well-developed analytical skills
- Ability to research and manage multiple projects and deadlines simultaneously
- Effective presentation and relationship building skills
- Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
- Effective verbal and written communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."
Job Tags
Hourly pay, Contract work,