Bell Services Support - Full-Time, $25.44/hour Job at Aulani, A Disney Resort & Spa, Kapolei, HI

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  • Aulani, A Disney Resort & Spa
  • Kapolei, HI

Job Description

The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure Guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.

Responsibilities :
  • Greet Guests with positive, friendly and helpful attitude
  • Transport guest luggage including but not limited to/from Vehicles/Storage Room.
  • Care and Storage of Guest property
  • Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
  • Work with mobile applications (HotSOS)

Basic Qualifications :
  • Ability to handle difficult/sensitive situations independently, while effectively communicating with you team
  • Excellent communication and listening skills
  • Enjoys working with people and possess a friendly and outgoing personality
  • Must have enthusiasm and possess excellent guest service skills
  • Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
  • Maintains clean and polished appearance
  • Committed to safety
  • Enjoys engaging with Guests and fellow Cast Members
  • Enthusiastic about interacting and helping Guests
  • Receptive to special requests and proactive in anticipating guests needs
  • Maintain confidentiality
  • Able to complete tasks independently
  • Willing to follow instruction and take direction
  • Committed/reliable (arrive and be on time for scheduled shift)
  • Supportive of other Cast Members working on your team
  • Must be detail oriented and have the ability to multitask
  • Strong verbal communication and listening skills (able to positively engage with Guests, Team Members, and Management)
  • Self-directed (can complete tasks with minimal follow up/supervision)

Preferred Qualifications:
  • Knowledge of Hawaiian/Japanese language preferred

Additional Information :

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING

The pay rate for this role in Hawaii is $25.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Job Tags

Hourly pay, Full time, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift,

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