Job Description

Position Summary

The Dental Health Care Provider (HCP) Communications position is accountable for developing dental HCP communications and marketing materials within the Dental organization. The candidate will be responsible for executing all communication initiatives for dental HCPs and the Cigna Dental employees supporting dental networks. The position also includes resolving communication challenges and delivery limitations by sourcing new avenues to deliver messages to HCP's and providing viable recommendations that optimize the dental health care professional experience cost-effectively.

Duties and Responsibilities

• Support the overall dental HCP communication strategy, ensuring that it delivers an efficient and cost-effective competitive positioning for Cigna Dental in the industry.

• Find new software/communication avenues to effectively communicate with providers.

• Develop marketing and training video's for HCP's.

• Manage and execute multiple complex projects with competing timelines.

• Participate in assigned business projects as the communication subject matter expert with the goal of creating an optimal communication experience for dental HCPs.

• Attend project meetings to represent Dental HCP Communications.

• Ensure that Cigna for HCP has updated provider materials.

• Coordinate and develop quarterly provider newsletter with dental partners.

• Interact with key matrix partners to drive and execute dental HCP communication strategies and enterprise communication strategies.

• Coordinate with matrix partners to develop and execute comprehensive internal employee communication training plans and external dental HCP end-to-end communication plans and their distribution for initiatives that affect dental and/or our network of dental HCPs.

• Ensure all information has been received through the intake system to initiate timely, accurate, quality communication development.

• Ensure that materials and plans conform to and meet different national and state regulatory requirements and Enterprise Marketing and Branding guidelines.

• Draft content for internal and external dental HCP communications.

• Draft content for provider marketing and recruitment materials.

• Manage communication review/editing process for documents requiring review and secure final sign-off from dental business subject matter experts, project owners, any engaged corporate communications area, compliance, legal, and others as needed.

• Execute on ad hoc communication requests from business partners

• Secure accurate mailing lists, assist with distributing mailings, and pull appropriate reporting to ensure the target audience is reached.

• Interface with internal constituencies (e.g., Network Recruitment, Clinical, Network Operations) to execute communication plans for new initiatives, policy/program changes, and requirements for dental HCPs. This includes providing recommendations relative to the communication strategy and executing Cigna's overall strategic direction and project objectives while remaining within the boundaries of the Dental HCP Communications budget.

• Work with local market dental network recruitment team representatives to drive market and client-specific communication strategies.

• Assist in creating and maintaining Standard Operating Procedures for the Dental HCP Communications area.

• Manage and maintain a centralized location for all approved Dental HCP communications.

• Manage all reporting and tracking needs for Dental HCP Communications (e.g. budget, communication effectiveness, intake, distribution, etc.)

Preferred Qualifications

• Bachelor's degree preferred. Also open to someone with equivalent experience.

• 5+ years of managed health care experience in communications. Dental experience strongly preferred.

• Broad business knowledge of the healthcare services industry.

• Excellent project management, communication, and presentation skills.

• Proven ability to work independently and proactively and use critical thinking and problem-solving skills

• Proven ability to prioritize multiple projects in a fast-paced environment to meet deadlines

• Strong peer relationship management skills to foster collaboration, value others' perspectives, negotiate, influence, and gain support and buy-in

• Exceptional writing skills

• Proficiency in Microsoft Office applications

• Proficiency in WordPress application

• Proficiency with Adobe Creative Cloud applications

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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