Job Description

Computer Operator I

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs, and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.

Responsibilities

Brightstar is seeking a Computer Operator in Cranston, RI. This position requires flexibility with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems. This position is not a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position. Data center shifts are 12 hours, 3 or 4 days per week. Offers entry-to-intermediate-level monitoring and troubleshooting for equipment in multiple jurisdictions, ensuring adherence to operational procedures and policies. Performs intermediate-level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction. Monitors logical security through the use of established tools and procedures. Performs entry-level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision. Accurately completes, validates, and recovers defined processes in the operational checklists to ensure all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are performed. Effectively coordinates, implements, verifies, tracks, follows up on, and calls out internal and external customer requests according to established guidelines. Submits recommendations to build and/or maintain operational procedures and checklists. Adheres to service level agreements by following established SLA performance requirements. Adheres to IT standard methodologies by following established standard methodology performance and audit. Supports local testing policies and procedures. Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring/motivating others. Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications

High School diploma or equivalent experience required. IT, technical, or related college degrees or certifications are preferred. 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions. Crucial experience in Microsoft Office (Outlook, Teams, Word, Excel). Technical knowledge and skills required. Must be able to monitor and troubleshoot multiple technologies.

Keys to Success

Building collaborative relationships. Decision making. Drive results. Foster innovation. Personal energy. Self-leadership

Compensation

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $29,120 - $52,458. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable. Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

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