Job Description

Culture & Operations Manager

TXI is seeking a Culture & Operations Manager to steward our cultural rituals, support internal communications, and partner on organizational initiatives that keep our fully-remote, employee-owned company connected and thriving. Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they're not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions.

As the Culture & Operations Manager, you will ensure our cultural programs run smoothly, support our Head of People on internal communications and change management, and provide project management partnership for strategic organizational initiatives. You'll be the operational backbone that helps TXI maintain its strong culture while growing thoughtfully. This role offers a potential growth path toward more strategic program ownership and broader organizational impact.

Cultural Programs & Employee Experience

• Serve as a thought partner and operational support to the Head of People
• Own and execute cultural rituals including employee recognition (birthdays, anniversaries, values awards, milestone awards), employee engagement programs, and connection events (Coworking Days, biweekly virtual town halls, quarterly gatherings)
• Plan and coordinate quarterly all-hands meetings and connection events, including logistics, content coordination, A/V setup, accessibility needs, and memorable moments
• Manage employee survey administration and synthesis support, including engagement surveys and pulse checks
• Support DEIB initiatives including sustainable giving fund allocation, climate offset coordination, and weekly tips sharing

Internal Communications Support

• Partner with the Head of People on cascading information to different constituencies across the organization
• Ensure multiple communication modalities are utilized effectively (Slack, Notion, Loom, etc.)
• Maintain high responsiveness in Slack channels
• Document answers to common questions and maintain organized, up-to-date internal resources in Notion and Slack

Program Management & Business Operations

• Support planning and execution of external events (e.g. conference attendance, networking dinners)
• Launch and monitor onboarding and offboarding checklists, following up through resolution
• Coordinate with vendors for equipment, swag, and logistics
• Manage administrative operations including review cycles, handbook acknowledgments, and manager budget tracking
• Support larger strategic initiatives (Career Pathways, ESOP communications) as a program partner to accountable leaders

Strategic Partnership

• Project manage smaller organizational initiatives by creating work plans, tracking progress, and adjusting as needed (and transparently communicating progress)
• Collaborate with internal practice groups or leadership team members to help run internal initiatives and operations efficiently and transparently
• Encourage, facilitate, and evaluate internal experimentation and process improvements across the organization
• Identify opportunities to strengthen cultural programs and internal operations as you gain organizational context

What We're Looking For

• 5-7+ years of experience in people operations, business operations, internal communications, or a related field
• Strong project and program management skills with the ability to juggle multiple concurrent initiatives
• Exceptional organizational skills and attention to detail without losing sight of the bigger picture
• Excellent written and verbal communication skills with the ability to adapt tone and style for different audiences
• Highly responsive and service-oriented mindset with a bias toward action
• Comfort working in ambiguity and creating structure where it doesn't yet exist
• Collaborative approach with the ability to build trust and partnerships across the organization
• Systems thinking and process improvement orientation
• Experience supporting or working in fully remote organizations
• Familiarity with tools like Slack, Notion, Culture Amp (or similar) is helpful but not required
• Growth mindset with eagerness to expand from operational execution into more strategic program ownership over time

Success in This Role

• Cultural programs and rituals run smoothly, independently, and feel meaningful to employees
• You're a trusted and valuable partner to the Head of People on communications and change management initiatives
• Smaller organizational initiatives are well-managed with clear progress and outcomes
• Internal resources are well-organized and easy for employees to navigate
• Employees feel connected to each other and to the organization despite being remote-first
• You're developing strategic thinking and taking on increasing ownership of programs and initiatives
• You're building the foundation for broader organizational impact and leadership

We're a curious and humble group of people who are intentional about personal growth and supporting each other's careers. We aim to explore new skills, frameworks, and approaches to deliver the most meaningful digital product experiences. And we're constantly pushing ourselves to experiment, explore, and challenge assumptions.

We bring that same passion for learning and growth to our clients, by digging into their organizations, reframing their problem statements, and spending time with their users. This ensures that we're pushing our clients forward while developing and delivering valuable products that matter.

It's important to set the right expectations to promote your growth at TXI. Here is some of what you can expect in your first two years as the Culture & Operations Manager.

Within 1 month, you will:

• Begin the company onboarding process and immerse yourself in TXI's culture, values, history, and client commitments
• Review TXI's business model, understanding our service communication approach
• Gain a high-level understanding of our integrated development process, tooling, frameworks, and project methodologies
• Learn a bit about the TXI client experience, from product discovery through delivery
• Deepen your understanding of the employee-owner experience at TXI
• Begin ownership of recurring connection and engagement rituals

Within 3 months, you will:

• Complete your onboarding process
• Participate in and support the organization of your first TXI Quarterly with the entire organization
• Manage 1-2 smaller administrative initiatives on your own

Within 6 to 12 months, you will:

• Complete a comprehensive review with your manager
• Support the organization of, and attend, a TXI in-person quarterly to meet many of your colleagues including outside the office setting
• Continue managing discrete initiatives in collaboration with leaders across the organization

Within 1 to 2 years, you will:

• Look back proudly on the projects and organizational changes you've inspired or directed, as well as the impact you have made across TXI

Some reasons why you might like working with us:

We have been recognized for both our internal employee experience and for delivering a trusted customer experience. At TXI, we are intentional about the way we work and how we support both our team and our clients.

1. We focus on Product Innovation by helping to envision initial new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we're working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach).

2. We care about DEIB (diversity, equity, inclusion, and belonging). To deliver the best solutions, we need positive, inclusive environments with as much diversity in the room as possible. Learn more about our DEIB learnings, roadmap, and history:

3. We work in a variety of industries and encourage our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio. You'll work across Industry 4.0, manufacturing, and logistics; and build data, web, mobile, and IoT solutions.

4. We work in integrated teams (and occasionally we will work as staff augmentation if there's a good rationale for it). At TXI, we seek

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