Job Description

About Us:

Founded in 1986 as a trade shop, Kirk & Company Jewelers has evolved into a renowned name in the industry. Known for their dedication to exceptional service and meticulous craftsmanship, Kirk & Company quickly gained a loyal following.

Their in-house expertise allows them to excel in all aspects of jewelry creation and repair. While striving for perfection, the company remains dedicated to continuous learning and improvement. This commitment to excellence drives them to provide the best possible customer experience, offering a wide range of services, from custom design and repair to a curated selection of exquisite jewelry brands.

Job Brief

We are seeking a highly motivated and experienced Jewelry Store Manager to lead our team and drive sales growth. The ideal candidate will possess strong leadership, communication, and customer service skills, with a passion for the jewelry industry.

Responsibilities

Leadership & Team Management:

• Lead, motivate, and mentor a high-performing sales team.
• Recruit, train, and develop new team members.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive and inclusive work environment.

Sales & Business Development:

• Develop and implement sales strategies to achieve and exceed sales targets.
• Drive customer engagement and build strong customer relationships.
• Identify and capitalize on new business opportunities.
• Manage inventory levels and ensure optimal product presentation.
• Analyze sales data and identify areas for improvement.

Customer Service:

• Provide exceptional customer service to all clients.
• Handle customer inquiries and resolve any issues effectively.
• Build strong relationships with loyal customers.
• Oversee all aspects of the customer experience.

Operations:

• Ensure the smooth and efficient day-to-day operations of the store.
• Manage store budgets and expenses.
• Maintain a clean and organized store environment.
• Ensure compliance with all company policies and procedures.
• Oversee store security and loss prevention measures.

Requirements:

• Proven experience as a jewelry store manager or in a similar leadership role (minimum 3 years of experience).
• Strong knowledge of the jewelry industry, including diamonds, gemstones, and current market trends.
• Excellent sales and customer service skills, with a proven ability to build relationships and exceed sales targets.
• Exceptional leadership and team management abilities, with a demonstrated ability to motivate and inspire a team.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using Edge POS .
• Excellent organizational and time management skills.
• A passion for the jewelry industry and a desire to succeed in a fast-paced environment.
• High level of professionalism and integrity.

Benefits:

• Competitive salary and bonus structure.
• Benefits package (health, dental, vision insurance, paid time off, employee discounts, 401K.).
• Opportunities for professional growth and development.
• The chance to be part of a dynamic and rewarding team.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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