Job Description

General Manager & Market Growth Leader Select and Middle Markets (Northern California) Cigna Healthcare

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Background

Our mission is to improve the health, wellbeing and peace of mind of those we serve. We do that by making health care affordable, predictable and simple. In an effort to deliver the differentiated value needed to compete in the marketplace, our evolved growth frameworkDrive to 2025will bring our mission and strategy to life and position our company for the next era of growth. The key pillars to achieve our goals are:

• Grow: we will grow our existing businesses by delivering differentiated value for the customers and clients we serve today.
• Expand: we will broaden our reach to impact more lives beyond our current footprint by entering new businesses, geographies and buyer groups.
• Strengthen: we will continue to invest in our future by enhancing key enterprise capabilities that accelerate efficiency, decisionmaking and innovation.

Overview

Reporting to the Vice President, Regional Growth Leader, this role will function as a key member of the sales leadership team and be responsible for driving a profitable marketfocused growth strategy and implementing effective management processes across both new and existing sales channels within the Northern California Market Region, U3000 Segment. In alignment with UW market leadership, the GM & Market Growth Leader will be committed to direct top and bottom line growth and portfolio management at a market level, specifically focused on new and existing business growth and retention within the 253000 buyer group. This leader will act as the face of Cigna to clients and producers in the local market and oversee new and existing business sales teams in delivering the market growth strategy. The role collaborates with key segment and matrix partners to drive top and bottomline growth, including the advancement of market goals for customer growth, account retention and rate execution.

Responsibilities

• Provide management oversight of all daytoday sales distribution activities within the market and implement effective management processes across new and existing business sales channels that drive marketfocused growth.
• In partnership with the Regional Growth Leader, develop and execute a local market growth strategy and business plan that services the Enterprise and U3000 Segment overall growth and earning plan goals; maximize the local market value proposition through partnership across all segment leaders and aligned matrix partners; drive plan results that maximize profitability, membership growth, account retention and increased market share.
• Be an established and visible leader in the market, balancing distribution and civic obligations, with priority focus and commitment toward achieving top and bottomline growth.
• Represent Cigna in the community; develop and maintain strong external relationships with consulting houses, key customer accounts, health care professionals / delivery systems and civic organizations; effectively handle media and/or public relations inquiries as needed.
• Build collaborative relationships across the Enterprise to achieve corporate, financial and market objectives while providing the very best in products and customer service; maintain strong external relationships with key broker and consulting firms to ensure maximum value creation.
• Ensure marketlevel management processes and best practices are in place and followed by sales management to drive accountability and results across all new and existing business teams, meeting and exceeding market plan, membership and earnings goals.
• Partner with UW market leadership to ensure ongoing plan alignment on underwriting and risk management levers that deliver ideal P&L for the market and region; balance risk taking with effective decisionmaking to maximize profitability.
• Commit to hiring and developing a diverse and highly skilled sales team that reflects Cignas client base and local communities; build and maintain a highperforming culture of accountability and sales results.

Required Skills

• Minimum of a Bachelor's degree in business, healthcare, or related field equivalent experience; Masters and/or MBA preferred but not required.
• Minimum 8+ years in a strategic and leadership role in a service, sales, healthcare, health plan and/or broker/consulting environment; 7+ years leading and managing sales team(s) at a buyer group and/or market level.
• Broad knowledge, expertise and proficiency in all aspects of sales distribution, healthcare, external broker and customer/client relationship management.
• Ability to be an influential business leader who can impact and garner support from matrix partners across the Enterprise.
• Strong and proven leadership skills with a demonstrated ability to manage required actions in support of delivering on a vision/mission, communicating its purpose and driving outcomes/results.
• Adaptable, flexible and able to lead the organization through transformation; proven track record of delivering high quality, profitable and sustainable results.
• Ability to collaborate across the organization with other business units and influence actions/support through critical matrix and business partners.
• Strong presentation and facilitation skills with internal and external clients; develop strong working relationships with others and maintain them over time.
• Strong leadership, sponsorship and mentoring talents, identifying developmental needs of others and coaching to improve their knowledge or skills.
• Ability to travel 50%+ (or as needed), both regionally and nationally.

Benefits

We want you to be healthy, balanced, and feel secure. Thats why youll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one, youll be offered medical, vision, dental, wellbeing and behavioral health programs. Additional benefits include a 401(k) with company match, companypaid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays and eligibility for incentive and longterm incentive plans.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, marital or familial status, genetic information, information received through public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. For reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support.

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