Job Description
Location: Washington, DC
Work Arrangement: Work Onsite
Duration: 12 month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking a Help Desk Specialist to support its client in Washington, DC. The role involves installing and configuring hardware/software, troubleshooting network and system issues, and ensuring smooth end-user operations. The candidate must be adaptable, detail-oriented, and thrive in a collaborative team environment.
Overview requirements
· Respond to and diagnose user problems, ensuring timely recognition, research, isolation, and resolution.
· Provide first and second-tier support to end users across PCs, servers, and applications.
· Maintain and update IT equipment inventory management.
· Document, track, and monitor technical problems to resolution.
· Support hardware/software installations and configurations (including Office 365).
· Administer and maintain user accounts in Active Directory.
· Assist in equipment setup, reinstallation, or relocation between offices/floors.
· Simulate/recreate user issues to troubleshoot system difficulties.
· Recommend system modifications to reduce recurring user issues.
· Communicate effectively with network services, software engineering, and development teams to restore service.
Minimum Qualifications:
• Bachelor’s degree in IT or related field, or equivalent experience
Required Experience:
• IT Degree: 5 years (Required)
• Issue Resolution: 1 year (Required)
• Second Support: 1 year (Required)
• Issue Tracking: 1 year (Required)
• Equipment Setup: 1 year (Required)
• Issue Escalation: 1 year (Required)
• Team Communication : 1 Year (Required)
• Hardware Setup : 1 Year (Required)
• Lifting Ability : ( Required)
• Onsite Work – Required
This Job Is Ideal for Someone Who Is:
• Customer-Focused - enjoys helping users solve problems
• Tech-Savvy - comfortable learning and applying IT tools
• Detail-Oriented - careful with troubleshooting and documentation
• Problem-Solver - thrives on diagnosing and resolving issues
• Patient Communicator - explains solutions clearly to non-technical users
• Team Player - collaborates well with colleagues and other departments
• Adaptable Learner - flexible and eager to grow in a fast-paced environment
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.
...eligible to receive this incentive. Day 1 Medical Benefits We Deliver the Goods:... ...Purpose: Food and food service delivery drivers fulfill a critical role in the country... ...necessary paperwork. Unloads all equipment, materials and remove trash from trailers...
...Want to know more? You can learn about life at Wellmark here. Job Description Use Your Strengths at Wellmark as a Corporate Communications Manager! Wellmark is seeking a Corporate Communications Manager to join our team and help tell our story to a variety of...
...Job Description Job Description Homebase in San Francisco, CA is looking for one baker to join our 15 person strong team. We are located on 535 Howard St. Our ideal candidate is a self-starter, punctual, and engaged. We are looking forward to reading your application...
...Painter Finisher (Aerospace) Apprenticeship - A16A0 at BOEING summary: This apprenticeship program trains individuals to become Painter Finishers in the aerospace industry, focusing on applying high-quality coatings and finishes to aircraft components. The role involves...
...Job Description Host Healthcare is seeking a local contract nurse RN Clinical Liaison for a local contract nursing job in Chicago, Illinois. Job Description & Requirements ~ Specialty: Clinical Liaison ~ Discipline: RN ~ Start Date: 11/17/2025~ Duration...