Job Description

Job Description

Job Description

Job purpose

Under the direct supervision of the Human Resources Manager, the administrative assistant will participate in the coordination of administrative and clerical work in the HR Department.

Duties and responsibilities

• Perform general office support:
• Handle office reception, routine telephone calls and correspondence duties
• Provide word-processing/typing, filing and photocopying
• Manage and maintain office equipment and supplies inventory and professional resource library
• Manage and maintain up-to-date staff and client schedules and records
• Collect and document fee and donation receipts
• Develop and maintain administrative policies, procedures and forms
• Internal office support
• Manage and maintain client database and statistics and other program service data to meet contract requirements. Prepare weekly and monthly program reports and invoices
• Screen incoming requests for services, providing information and referral and/or scheduling appointments for initial screening interviews as appropriate
• Process insurance payments
• Assist and support counselors in providing case management for clients
• Cooperate with supervisory and management personnel on all auditing related criteria, department policies and guidelines, and implement changes when needed to achieve department goals
• External office support
• Represent Counseling Program to funders and outside agencies
• Participate in community/agency liaison activities to assure community awareness of services and programs
• Assist in monthly outreach and educational event
• Assist the Program Director in other administrative and program areas as needed
• Other assigned duties.

Qualifications

• Minimum educational requirement is high school diploma, but Bachelor’s degree and previous experience in community services preferred.
• Bilingual, including ability to read and write, in English and Chinese (Cantonese and/or Mandarin) required.
• Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
• Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
• Excellent customer service skills.
• Experience preparing written reports, correspondence and other documents required.
• Word processing and data entry experience on Macintosh, Microsoft Word and Excel.

Direct reports

Human Resources Manager

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