Job Description

Overview For more information on the Department of Justice and the United States Attorneys' Offices, visit justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 25-CO-12805963-DE. Special Rate Table #999D applies to GS-7 and GS-9. Basic Requirements A. Experience - Experience that demonstrated each of the four competencies below; the experience must be IT-related. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B. Education - GS-7 Education: Successful completion of one (1) full year of graduate level education in a related field to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics or Technology Management; leading to a master's degree OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR possession of a bachelor’s degree or the expectation to complete the requirements for a Bachelor’s degree within the next 9 months with superior academic achievement. Superior academic achievement includes: standing in the upper third of your graduating class or major subdivision; OR membership in one of the national scholastic honor societies; OR a Grade Point Average of 3.0 or higher (on a 4.0 scale) as recorded on official transcript or computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; OR 3.5 or higher (on a 4.0 scale) based on the average required courses in the major field during the final 2 years. GS-9 Education: Master’s or equivalent degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics or Technology Management; OR 2 full years of progressively higher level graduate education leading to such a degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11 Education: Ph.D. or equivalent doctoral degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR 3 full years of progressively higher level graduate education leading to such a degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. Specialized Experience (Basic) In addition to the basic requirements above, applicants must meet the specialized experience identified below: GS-7: To be eligible at the GS-7 level, you must meet at least ONE of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-5 level in Federal service. Specialized experience is defined as providing IT customer support in troubleshooting; recovering and resolving recurring software/hardware problems; providing user assistance on computer applications; and installing, configuring, and upgrading commonly used hardware and software systems. GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal service. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; and maintaining internet server and web sites; and performs diagnosis of recurring network problems and service interruptions. GS-11: To be eligible at the GS-11 level, you must meet at least ONE of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-9 level in Federal service. Specialized experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; and managing the design and legal compliance of web sites. Interagency Career Transition Assistance Plan (ICTAP) - The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: Career Transition Assistance Plan (CTAP) - The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at #J-18808-Ljbffr Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

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