Job Description

Job Description

Job Description

Information Technology Specialist

Family Office - Birmingham MI.

Harper Associates has been retained for this search

Bachelors Degree Required

Outstanding opportunity for an Information Technology Specialist to join a private family office. In this newly created position, this individual will assist company staff with the use and maintenance of all technical items in their IT environment, ensuring that all users have safe, secure, and available access to computers and computer-related resources. Approximately 100 computers are primarily on-site. Responsibilities include supporting IT Leadership, its IT Consultants and their Managed Service Provider (MSP), analyzing system needs, developing operational procedures, and ensuring system stability, safety and efficiency.

A Bachelor's degree in Computer Science, Information Technology, or Computer/Systems Engineering and 1-3 years of experience, strong communication, customer service, and analytical skills are keys to success. Familiarity with computers, networks, AI and business software, as well as working knowledge of systems engineering principles, are qualifications for this opportunity. Occasional travel to other offices/residences can be expected.

Key Responsibilities:

Staff Support:

• Onboarding and offboarding employees and related support.
• Hands-on assistance for end users with unfamiliar tasks
• Assure reasonable service levels are maintained by the MSP in support of end users via:
• Reviewing and following up on daily ticket and weekly monitoring reports.
• Assisting with the purchase and deployment of computers, software and other equipment.
• Maintaining detailed equipment logs and managing warranty renewals and related issues.
• Participate in and conduct regularly scheduled meetings with various IT service providers and vendors as necessary.
• Engage in and conduct IT training and awareness events to improve overall staff productivity, security and familiarity with hardware and software tools used in due course of business.

System Installation and Configuration:

• Installing, configuring, and maintaining IT operating systems, software, and hardware.

Monitoring and Troubleshooting:

• Monitoring system performance, assisting with identifying and troubleshooting technical issues in conjunction with IT Consultants and MSP to ensure smooth operation.

Infrastructure Support:

• Assisting in the maintenance of network servers and other computer infrastructure to ensure stability and efficiency.

Requirements Analysis:

• Participating in analyzing system needs and functional requirements to define system specifications.

Collaboration and Documentation:

• Working with IT Consultants and MSP to develop system architectures, create technical documentation, and implement systems engineering methodologies.

Task Automation:

• Potentially developing scripts to automate repetitive tasks, enhancing efficiency within the system.

Typical Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or Systems Engineering
• CompTIA A+, Security+, and Microsoft Fundamentals Certifications are helpful indicators for possession of relevant knowledge

Experience:

• 1-3 years of experience in Information Technology or a related field, as a field support or network support specialist
• 1-3 years of experience in the role of end-user support or a related field, as a help desk, or Field Support Specialist

Technical Skills:

• Familiarity with LAN & WAN Networking principles
• Expertise with the systems engineering lifecycle
• Working knowledge of Microsoft Active Directory and cloud equivalents.
• Knowledge of systems integration and design principles.
• Understanding of Model-Based Systems Engineering (MBSE) concepts.
• Basic scripting knowledge, such as Java, can be beneficial.

Soft Skills:

• Excellent verbal and written communication skills
• Self-less level of customer focus and service
• Strong analytical and creative problem-solving abilities.
• Collaborative mindset and ability to work effectively in teams.
• Adaptability and enthusiasm for new technologies and continuous service improvement

Excellent salary and benefit package. Please forward resume to : ben@harperjobs.com

Ben Schwartz | President | Harper Associates

Direct: (248) 737-0431 | Fax (888) 737-8525

ben@harperjobs.com | 

Harper Associates specializes in the permanent placement of experienced personnel. Founded in 1968, Harper Associates has built an excellent reputation in the recruitment industry. Our long-standing history in the industry makes us unique. While we have progressed with the times, we still strive to offer personal attention and dedication to meet our clients’ needs. Harper Consultants are constantly networking, creating a continuous pool of experienced professionals to choose from.

Company Description

Harper Associates specializes in the permanent placement of experienced personnel. Founded in 1968, Harper Associates has built an excellent reputation in the recruitment industry. Our long-standing history in the industry makes us unique. While we have progressed with the times, we still strive to offer personal attention and dedication to meet our clients’ needs. Harper Consultants are constantly networking, creating a continuous pool of experienced professionals to choose from.

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