Job Title: Specialist, CX Operations – Mail Center
Department: Corporate Mail Operations
Reports to: Manager, CX Operations – Corporate Mail
Basic Purpose and Objective of the Position – Stated Briefly:
The position of Mail Services Rep is responsible for performing several different functions for Corporate Mail Center operations. The ideal candidate would be responsible for the collection and distribution of incoming/outgoing mail and packages, mail meter operation, inserting equipment operation, scanning equipment operation, correspondence reconciliation, running reports, research, and any manger delegated tasks.
Position Responsibilities:
- Mail delivery
- Inserter operation (2D, OMR, non-barcoded) print jobs
- Prioritization of inserting work based on established SLA
- Manual correspondence reconciliation
- Postage meter operation and money downloads
- Order postal supplies as needed
- Equipment maintenance
- Utilize mobile handheld devices for internal tracking of delivered goods
- Perform research in Send Suite Tracking
- Internal and offsite delivery of goods
- Scanning equipment operation
- Shipping software administration
- Business Manager reporting for postage and mailing metrics
- Provide team members with support to facilitate daily processing
Knowledge/Experience/Education/Training:
- Preferred 2-5 years of work experience, preferably in an environment with highly technical equipment and software
- Preferred Industry knowledge of inserting equipment
-Preferred knowledge of USPS rules and regulations
- Familiarity with Mail Center operations
Requirements and Abilities:
- Demonstrated computer and keyboard skills
- Demonstrated ability to key 35-50 wpm with accuracy.
- Basic knowledge of Microsoft Excel and Microsoft Word.
- Microsoft Outlook experience working with attachments
- 1-2 years work experience in an office environment with customer contact.
- Maintain professional demeanor under stressful conditions.
- Good written and oral communication skills.
- Must be able to handle changing priorities, solve problems, meet deadlines and keep work moving under adverse conditions.
- Ability to work within strict deadlines.
- Lifting requirement of up to 40 pounds
- Ability to learn new equipment and software
- Demonstrate capacity for learning new processes and procedures
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