Mechanical Claims Adjuster Job at Insight Global, Earth City, MO

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  • Insight Global
  • Earth City, MO

Job Description

Position: Mechanical Claims Adjuster

Location: Earth City, MO

Pay Range: $25/hr -$30/hr

Responsibilities:

  • Apply deep knowledge of vehicle mechanics to accurately evaluate, investigate, and resolve mechanical claims in a timely and efficient manner.
  • Serve as a primary point of contact for vehicle service contract holders, repair facilities, and internal partners through professional telephone and email communication.
  • Deliver a high level of customer care by actively listening to client questions and concerns, responding with empathy, clarity, and confidence to ensure a positive experience.
  • Consistently follow established department procedures and leverage company-specific systems to maintain precise and thorough electronic claim documentation.
  • Partner closely with leadership and fellow claims analysts to uphold the organization’s standards of integrity, fairness, and excellence in every client interaction.

Requirements:

  • 3+ years of hands-on experience in automotive mechanics or a related mechanical field
  • Strong understanding of vehicle repair processes with the ability to explain technical details clearly to all audiences
  • Clear, professional verbal communication skills with a customer-first approach
  • Proven success in customer service, including resolving complex issues and delivering high satisfaction
  • Comfortable using Microsoft Office and claims-processing systems while navigating multiple tools during live calls
  • Detail-oriented, self-motivated, and effective in a fast-paced environment
  • High school diploma or GED required
  • ASE certification preferred

Job Tags

Contract work, Work at office,

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