Job Description

Job Description

Our Public sector client is looking a solution architect - CRM to provide technical leadership for the data migration into Dynamics 365 Customer Engagement (CE) and Finance and Operations (F&O).

3 days in office, Downtown Toronto.

Start Date: 2nd June - End date March 2026.

CRJMC preferred

Assignment Deliverables

As a technical leader within the data migration and reporting stream , you will provide expert guidance across all phases of data migration from legacy platforms into Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O). This includes full and delta load strategies and execution, ensuring a secure and high-quality migration process.

Key Responsibilities

• Lead the development, implementation, and oversight of Dynamics 365 CE and F&O solutions, including end-to-end system monitoring.
• Define integration points between application packages, data repositories, and middleware platforms.
• Configure system customizations by implementing entities, fields, workflows, business rules, forms, and views to align with defined business processes.
• Design and manage system integrations between Dynamics 365 and other enterprise applications.
• Define and enforce robust data security policies and access controls within the CRM ecosystem.
• Optimize performance and system responsiveness for a seamless user experience.
• Provide post-migration support, issue analysis, and resolution; assist in enhancing data management practices in the new environment.
• Undertake additional responsibilities as needed to support program goals.

Consultant Expectations

The selected consultant will be expected to:

• Complete tasks and meet key milestones within specified deadlines.
• Proactively notify the project manager of any emerging issues or concerns that may impact deliverables.
• Submit deliverables for formal review and approval as completed.
• Adhere to all applicable security, privacy, and technical standards as mandated by the public-sector organization.
• Follow relevant architectural frameworks, best practices, and compliance policies.
• Uphold professional standards related to conflict of interest, confidentiality, and organizational conduct.
• Facilitate knowledge transfer to designated internal stakeholders to support sustainability and capacity-building efforts.
• Comply with all relevant operational directives, governance policies, and procedural guidelines issued by the host organization.

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