Job Description

Job Description

Job Description

Job Title: Working Field Supervisor – Residential & Multi-Family Service Plumbing
Location: North End Territory, Washington State
Job Type: Full-Time
Reports To: Service Manager / Operations Manager

Salary - $100,000 - $130,000 annually

How would you like to work in an industry that only 5% of the population are given the opportunity to have a career and not just a job? We at The Plumbing and Drain Company are thrilled to be able to offer such an opportunity! As one of the fastest growing plumbing companies in the area we are looking for an Experienced Working Field Supervisor for our North End Territory.

We’re not just offering a job — we’re offering a career with a purpose . As a Working Field Supervisor in our growing North End Washington State service area, you’ll have the unique opportunity to establish a local presence , build your own team , and make a lasting impact as we expand our footprint in residential and multi-family service plumbing.

At our company, you’re treated like family from day one . Our motto is simple: "Do the Right Thing." We live by it — for our customers, our community, and most importantly, for our employees. If you’re ready to lead from the front, roll up your sleeves, and help grow something meaningful, this role is for you.

Position Summary:

We’re not just offering a job — we’re offering a career with a purpose. As a Working Field Supervisor in our growing North End Washington State service area, you’ll have the unique opportunity to establish a local presence, build your own team, and make a lasting impact as we expand our footprint in residential and multi-family service plumbing.

Key Responsibilities:

Service Work (Residential & Multi-Family):

• Perform service calls in single-family homes, condos, apartments, and multi-unit buildings.
• Diagnose, repair, and replace plumbing systems with efficiency and professionalism.
• Respond to urgent and emergency calls as part of a rotating schedule.
• Maintain a clean and professional job site, ensuring minimal disruption to residents.

Field Leadership:

• Actively supervise and support plumbing technicians in the field.
• Lead by example — demonstrating high standards of workmanship, safety, and customer care.
• Conduct job site audits, coach team members, and assist with complex troubleshooting.
• Enforce plumbing code compliance and company quality standards.

Team Development & Customer Service:

• Mentor, train, and inspire your crew — help build a strong North End service team.
• Address customer concerns with professionalism and provide solutions that reflect our values.
• Build relationships with homeowners, tenants, and property managers built on trust and reliability.

Coordination & Communication:

• Work closely with dispatch and office staff to manage scheduling and job priorities.
• Communicate job status, technician performance, and field issues to leadership.
• Help shape the future of our North End operation through feedback, ideas, and consistent execution.

What Sets Us Apart:

• Family from Day One: We believe in people over numbers. You’re not just an employee — you’re part of a team that has your back.
• "Do the Right Thing": That’s not just a slogan. It’s our standard — and it applies to how we treat our customers and our employees.
• Build Something Meaningful: This isn’t just another supervisor role — it’s a chance to create a presence, establish a culture, and build a team from the ground up in a key growth area.

Qualifications:

• 5+ years of plumbing experience in residential or multi-family service.
• 2+ years of leadership or supervisory experience preferred.
• Active Washington State Journeyman License (PL01 or PL02) required.
• Strong customer service, leadership, and problem-solving skills.
• Valid driver's license with a clean driving record.
• Willingness to be on-call and respond to emergency calls when needed.

Preferred Qualifications:

• Familiarity with service software (e.g., ServiceTitan)
• Experience managing or supporting multi-family property maintenance relationships.
• Safety certifications and/or OSHA 10/30.
• Bilingual (English/Spanish) is a plus.

Schedule & Territory:

• Full-time with rotating on-call schedule (nights/weekends/holidays).
• Field-based throughout the North End territory (e.g., Snohomish County, Northern King County).

Benefits & Perks:

• Company Vehicle: Provided after training for job use and commuting.
• Medical Insurance: Eligible after 60 days; company covers 95% of employee premium.
• Additional Insurance: Optional dental, vision, life insurance, short- and long-term disability available at employee’s expense.
• 401(k) Retirement Plan: Available with company match.
• Paid Time Off: Accrues after 90 days of employment; includes vacation, sick leave, and paid holidays.
• Uniforms & Tools: Company-provided uniforms, phone/tablet, and support for licensing and continuing education.
• Bonuses: Competitive hourly wage with opportunities for leadership and performance bonuses.

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