Remote Travel Specialist Job at HJB Travels, United States

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  • HJB Travels
  • United States

Job Description

As a Remote Travel Specialist at HJB Travels Agency USA (based in Massachusetts), you will guide clients through every stage of their journeyfrom planning to safe returnensuring a seamless, stress?free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

Key Responsibilities


  • Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
  • Support clients with booking modifications, cancellations, and special travel requests.
  • Provide accurate and up?to?date information regarding destinations, travel documentation, and agency processes.
  • Follow up with clients to confirm travel plans and gather feedback post?trip.
  • Address concerns with empathy and efficiency, ensuring client satisfaction.


Benefits
  • Remote flexibility work from anywhere, with hours that fit your lifestyle.
  • Exclusive travel perks and access to industry?only discounts.
  • Professional growth ongoing training and support from a dedicated team.
  • Be part of a passionate community focused on building dreams and memories through travel.


What Were Looking For
  • Excellent communication skillsboth written and verbal.
  • A background in customer service, ideally within travel, tourism, or hospitality.
  • High attention to detail, strong organizational habits, and a proactive mindset.
  • Tech?savvy and able to learn new systems and booking tools quickly.
  • A genuine enthusiasm for travel and helping others create memorable experiences.



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