Job Description

As a Remote Travel Specialist at HJB Travels Agency USA (based in Massachusetts), you will guide clients through every stage of their journeyfrom planning to safe returnensuring a seamless, stress?free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up?to?date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post?trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry?only discounts.
• Professional growth ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What Were Looking For

• Excellent communication skillsboth written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech?savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

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